Dairy Support Technician

The Opportunity: Are you ready to elevate your dairy engineering career and go above and beyond to deliver exceptional service for a progressive, forward-thinking dairy engineering company?

As a Dairy Support Technician covering the West Midlands, you’ll be at the forefront of modern dairy operations, helping farmers maximise the performance of their equipment and technology. Joining a well-established UK dairy tech company, you’ll benefit from the support of a skilled, experienced team while taking real ownership of your day-to-day work, from providing rapid on-farm technical support to installing and commissioning advanced systems, ensuring essential milking equipment operates at its best. With proven experience in the sector and a natural talent for problem-solving, you’ll communicate confidently with clients, understand their daily challenges and build strong, lasting relationships. This hybrid role offers a unique combination of variety, autonomy, and flexibility, perfect for a driven, skilled technician committed to going the extra mile and delivering service that consistently exceeds expectations.

The Company: A well-established, UK-based dairy technology company supporting farms with the installation, maintenance and upgrade services for dairy equipment and systems. Backed by a skilled and dedicated team, it combines decades of industry experience with modern dairy-technology expertise to deliver reliable, responsive service to farming customers.

Role Responsibilities:

• Provide on-farm technical support and routine maintenance to clients’ dairy equipment and systems
• Diagnose and resolve on-site system issues efficiently and effectively, minimising system downtime
• Liaise with clients to ensure work is completed on time and to specification
• Lead the installation and commissioning of dairy equipment and management systems
• Maintain accurate records of work, including service reports and compliance documentation
• Provide technical support to the wider team, promoting collaboration and knowledge transfer
• Stay abreast of current market trends and technological advances within the sector

Skills you will need:
Essential:

• Proven experience of working with parlour manufacturers and equipment
• Technical knowledge of dairy milking systems, parlours and technology
• A knowledge and understanding of modern dairy production systems
• Highly organised, able to manage own diary and prioritise workloads
• Excellent communication and interpersonal skills
• Dedicated and committed with a strong work ethic
• Adaptable and responsive, willing to go the extra mile when required
• Self-motivated and driven to provide outstanding customer service consistently
• A team player who can also work confidently on their own
• Excellent problem-solving abilities
• Excellent IT skills and knowledge of dairy management software systems
• Full, clean UK driving licence with a willingness to travel as required

Desirable:

• F Gas certified

Remuneration: A competitive salary and benefits package (to include a company car), commensurate with the successful candidate’s level of experience.

Are you interested? If you’re interested in this role and would like to learn more, please get in touch with Isabel Meyer on isabel@culturaconnect.co.uk or (44)1948 984137